FAQ

Frequently Asked Questions

 

+ Where can I buy the maBroz Products?

MaBroz products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.

 

+ What about shipping costs and returns?

We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after you receive your order. Return costs are not covered.

We offer a 1-year limited warranty.

 

+ How long will it take to receive my order? 

We ship the order 2-5 days after you place it. After that, the delay to receive it is around 1-3 weeks.
Please keep in mind that some external factors can have an impact on that delay, for example customs, over which we have absolutely no control.
 

 

+ Do you ship worldwide?

Yes, we do.

 

+ Where do you ship from?

Our offices are located in Belgium, and our warehouses are in several countries around the world.

 

+ Are orders shipped with a tracking number?

Yes they are. You will receive the tracking number by email 3-5 days after placing the order. If you didn’t receive it or if there is any issue please contact us at info@mabroz.com

 

+ The item I ordered arrived damaged, what can I do?

We are very sorry about this. Please send us pictures a info@mabroz.com and we will review your case in priority. 

 

+ I don’t like buying online, i have already been scammed before.

We understand, but do not worry. We are a serious company and customer satisfaction is key for us. You can see the reviews of our happy customers on the product page. Should anything wrong happen with your order we will send a new one or refund you. Besides, we never have access to any of your banking details. We only see your delivery address and name.

Also, you can pay by Paypal and enjoy their "buyer's protection" program.

 

+ Why is my order taking so long?

We are sorry about the delay. Sometimes international orders take longer than planned. There can be numerous reasons, like custom clearance for example. With the tracking number you can see where your package is at any time.

If you need any further information please contact us at info@mabroz.com

 

+ What is your return policy?

We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us here or at infomabro@gmail.com within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.

High Quality
Fast Delivery
24/7 Support
100% Satisfaction